Store and share knowledge
Does your staff have all the knowledge available they need to use your business applications correctly? Or is this knowledge only to be found in the heads of one or more key users who are regularly kept from their work because they need to answer their colleagues’ questions?
To be able to use your business systems without making errors, your staff needs quite a bit of specific knowledge. Unfortunately more than they can remember. Searching for information is a cumbersome and time-consuming activity, so usually people do not even bother and simply ask a colleague. As a rule this is the key-user, the man or woman who knows everything there is to know about your systems by heart and is therefore regularly consulted by colleagues at a loss how to go about their task. More often than not, the same questions are put over and over again. By different colleagues, but also by the same colleague when he or she has once more forgotten the answer.
The fact that this key user is regularly kept from doing his or her own work is a nuisance in itself. But what should really be bothering you is the fact that you are dependent on this particular man or woman who is one of the few if not the sole person within your organization who knows everything there is to know about your business applications. Because what will happen when this person leaves.
With KnowHow you solve two problems at one blow.
- You create an efficient working environment and
- You limit your risks in case your key-user leaves your company
How does it work?
You supply KnowHow to every member of your staff, but only the key-user will have the right to store and maintain knowledge in KnowHow. The other users are only allowed to view the knowledge recorded by the key user.
Every time your key-user is asked a question, he does not only provide the answer, but he also stores this information in KnowHow, at the exact spot where this info is relevant. This knowledge is from that moment on no longer exclusively owned by your key-user, but it is safely stored in KnowHow, and immediately available to all your staff members when they need it. End of questions, end of risk. Enter efficiency!
Relevant information
